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We offer you the opportunity to order a sample of the fabric. This allows you to judge the quality and color of the fabric yourself. You can order a maximum of 6 samples (+/- 3x3cm) and we charge a fee of € 0.50 per sample. And with samples only you also have the option to choose PostNL as a shipping option. This is cheaper than DPD parcel service.

Have you only ordered samples? Samples are sent by regular mail. Which means that no track and trace code will be available.

Do you have samples as an addition to your order? If you buy fabric samples in addition to an order, a track and trace will be used.

The minimum number of meters per fabric is 0.50 m. When entering the number of meters, use a point and not a comma.



Many fabrics are marked as to whether they have been certified by Ökotex. Fabrics with this certificate can be used for textile toys and clothing for babies and toddlers, e.g. underwear, rompers, bedding, cuddly toys, etc. Unfortunately, we cannot provide these certificates, as they may contain information that may be sensitive to competition.




Tencel is also a brand name of a natural synthetic fiber that we sell. Tencel is made from eucalyptus trees. For Tencel, the wood is obtained from specially managed, sustainable forests. The trees are cut down, the bark is removed, and then the bare trunks are cut into very small pieces, about the size of a stamp. All these chips then end up in a large container together with a chemical that ensures that the chips dissolve and form a liquid. That liquid is then squeezed through a spinneret, which is a kind of shower head, creating long wires. Those wires become fibers by passing them through the chemical again. After this, the threads are usually chopped into small pieces and then spun into yarn, possibly further processed (for example softened) and then it is ready to be used. Tencel is so environmentally friendly that it has been awarded the European Ecolabel! <bron: wiki>

There are several places where product information can be found. For example on the category and product page. On the category page you will find information about the material and what it can be used for.



On the product page we take a closer look at the individual fabric, for example the article number, composition, color, washing label, width of the fabric, weight and some additional information. 



For many of our products, the product description states how you can best wash and maintain the fabric. You can only find these on the product page.


Unfortunately, it is possible that due to our unique way of selling via the internet, a substance is no longer in stock. For example because a large number of meters have been bought. We try to take this into account with the current sales and reservations through wholesale quotations. Through good contact with our suppliers, we can have products back in stock within a few weeks if necessary. If problems arise with your order, we will of course contact you.

We work on new products all year round. Our range is constantly evolving and a catalog is therefore not practical. We have an overview of all our most recent fabrics on 1 page. Here are the 50 most recently added fabrics and haberdashery.

In the unlikely event that a product is not available, you can do two things. Some products have a date when it comes back in stock.


If this date is not there. Then it is uncertain for us when it comes back in stock. In that case it is best to leave your name and email address and we will send you an email when the product is back in stock.

Comparing fabrics gives the perfect opportunity to check them with different compositions. This way you can see the differences and similarities at once.



We do not print fabrics, but we have our own production line such as digital print in jersey cotton and poplin. This requires a minimum purchase of a few hundred meters to take an order into production. It is not possible to make use of this option for orders with smaller volumes.



Many of our fabrics are produced in Turkey and China. Our haberdashery is mainly developed in China. There are exceptions, but that applies to some substances.

We receive many requests every day and unfortunately we cannot help everyone. We select good will projects on our own initiative and therefore do not respond to individual requests.

We often get the question whether customers can copy product photos from our website. Unfortunately it is not allowed to use it. With the exception of the digital prints.

Orders

Of course we try to finish your order as quickly as possible. Within a year we have to deal with several busy and quiet periods. As a result, it can happen that an order is shipped on the same day and sometimes a few days pass. Also when it comes to samples, these are finished as soon as possible and shipped with PostNL. On average we ship within 3 to 5 working days. As soon as the order is completed you will receive an email (around 8 pm) with invoice and track & trace. If you have not received the email, please check your account for all recent information about your order. DPD tries on average to deliver your order within 48 hours. If the delivery takes longer than five working days, it is best to first contact DPD. They are available from Monday to Friday from 8 a.m. to 5.30 p.m.).

 Country

Code

Shipping Time (DPD)

Days

NL1 - 2
DE1 - 2
BE1 - 2
   
GB1 - 2
FR1 - 2
AT1 - 2
DK1 - 2
LU1 - 2
IT1 - 3
   
ES1 - 2
PT1 - 4
PL1 - 2
FI1 - 2
SE1 - 2
SI1 - 2
SK1 - 2
EE1 - 2
LV1 - 2
BG1 - 3
HU1 - 2
MC1 - 3
RO2 - 3
CZ1 - 2
LT1 - 2
HR2 - 3
   
IE1 - 3
GR1 - 3
   
NO2 - 7
CH2 - 3
   

 Country

Code

Shipping

(incl. VAT)

Shipping (Wholesale)

(excl. VAT)

Tax

Applied

Tax number

VAT number

language flagNL€ 5,90€ 10,0021%NL855134185B01
language flagDE€ 5,90€ 10,0019%-
language flagBE€ 5,90€ 10,0021%-
      
language flagGB-
€ 40,000%-
language flagFR€ 7,90€ 15,0020%-
language flagAT€ 7,90€ 15,0020%-
language flagDK€ 7,90€ 15,0025%-
language flagLU€ 7,90€ 15,0017%-
language flagIT€ 7,90€ 15,0022%-
      
language flagES€ 15,90€ 30,0021%-
language flagPT€ 15,90€ 30,0023%-
language flagPL€ 15,90 € 7,90€ 30,00 € 15,0023%-
language flagFI€ 15,90€ 30,0025.5%-
language flagSE€ 15,90€ 30,0025%-
language flagSI€ 15,90€ 30,0022%-
language flagSK€ 15,90€ 30,0020%-
language flagEE€ 15,90€ 30,0022%-
language flagLV€ 15,90€ 30,0021%-
language flagBG€ 15,90€ 30,0020%-
language flagHU€ 15,90€ 30,0027%-
language flagMC€ 15,90€ 30,0020%-
language flagRO€ 15,90€ 30,0019%-
language flagCZ€ 15,90€ 30,0021%-
language flagLT€ 15,90€ 30,0021%-
      
language flagHR€ 30,90€ 40,0025%-
language flagIE€ 30,90€ 40,0023%-
language flagGR€ 30,90€ 40,0024%-
      
language flagNO-€ 75,000%-
language flagCH-€ 75,000%-
      

* Shipping costs remain the same regardless of the number of products and meters.




Placing a wholesale order is perhaps one of the most frequently asked questions that our support department receives every day. This makes sense, of course, as it is a unique way for both businesses and individuals to take advantage of wholesale pricing. How?? That is very simple. You choose wholesale quotation as a payment option.

 These are the conditions:
- Minimum purchase of 6 meters per fabric per color. - Minimum order of € 200 (net)
- For payment option choose "wholesale quotation".

 If you have a company abroad and want to make use of an intra-Community delivery. Then you can register with your VAT identification number when paying and we will remove the VAT after checking.We will then review your order and change it to wholesale rates. When you are satisfied with the new order quote, you pay it by bank transfer or payment link. As soon as we have received the payments, we will ship your products and you will receive an invoice and track and trace code via email.

Our bank details:
Rijs Textiles BV
IBAN: NL86INGB0006945612
BIC: INGBNL2A

Because the VAT is not (yet) automatically removed from your order, we recommend choosing bank transfer, wholesale quote. These payment options give us the opportunity to manually remove the VAT.

Have you already viewed the spam folder? It may happen that it ends up there. It is advisable to add our email address to your address book. This will prevent a recurrence of this problem. If you have not yet received a confirmation email but have placed an order. This may be because you have used the wrong email address. You can adjust this in the account. If this does not work, please contact us and we will be happy to help you.

In your account online you will find all important information regarding your order. At the top of the page you will find a relevant note about the status.


At the top of these pages you will also see a relevant note about the status. At the bottom of the page you will find an order history where we provide useful information about your order.

With bank transfer and wholesale quotation, it is possible to add products to your order, if it has not yet been paid. It is also possible to cancel the current order from your account and place a new one. And add additional products if necessary. Unfortunately, when your order is paid, we can no longer add products to your order. 

If an order has not yet been processed, you can easily cancel it from your account.



If this is no longer possible, it means that we have already started processing it in the warehouse. In that case, you can contact us with the request to cancel it.

At this time it is not possible to order urgently. We work according to the first in, first out principle.

Shipments

In general, we try to ship your package within a few days. It depends entirely on the volume of orders.

Once your order leaves our warehouse and is handed over to the courier service. You will receive an automatic shipping confirmation with invoice and a track & trace number. With this number you can track the package online.

(email)


(buttons in account)

After clicking the link to you will be redirected to a page with the parcel numbers of your orders.

(track & trace schedule)


 (2 shipments)

DPD tries on average to deliver your order within 48 hours. If the delivery takes longer than five working days, it is best to contact DPD first. They are available Monday to Friday from 08:00 to 17:30

When placing an order, customers from the United States and Canada can choose between two delivery options:

  1. EX Works (EXW)
    With EXW, you are responsible for arranging and managing the transportation of your goods from our facility.

  2. Aramex
    Choose Aramex, and we will take care of the entire transportation and delivery process for you. We will calculate the cost of shipping.

We currently work with DPD Logistics including track & trace. Samples will be shipped via Post NL without track & trace.

Unfortunately it is not possible to send via express.

With a shipping address in the Netherlands, it is possible to pick up your bestselling order.

At the moment the shipping costs are € 40 for the UK.

Payment

For everyone who is a customer at Rijs Textiles the VIP discount is automatically being applied. This is based on the total order amount in the past. Our system looks at your order(s) of last month that has the "shipped" status.

 Spend a total of € 250,- and get a 2% discount on your next order.
 Spend a total of € 1000,- and get a 3% discount on your next order.
 Spend a total of € 2500,- and get a 4% discount on your next order.

This discount can be used in combination with other discounts and applied to all products. You can find data about your VIP Discount in your account online.

Only for private individuals is it possible to pay afterwards. This payment option (Klarna) is selectable on the checkout page and allows you to pay up to 30 days after ordering.



  • Advance payment (Bank)
  • PayPal
  • iDeal
  • Apple Pay
  • Mister Cash
  • Sofort Bank
  • Credit card (VISA, Maestro, Cartes Bancaires, CartaSi, MasterCard, American Express)
  • Klarna (Afterpay)
  • Belfius KBC / CBC
  • ING Homepay
  • Bancontact
  • EPS
  • IN3
  • Billie
  • P24
  • Quotation for wholesale
  • Quotation for wholesale +2% (Visible from € 200. After receiving this order, we adjust the price to wholesale prices and send you the new quotation by email. You pay the wholesale quotation and we send your goods.)

Rijs Textiles BV
IBAN: NL86INGB0006945612
BIC: INGBNL2A

Bank address:
​ING Bank
Spoorlaan 420
5038 CG Tilburg

Returns

It is possible that you have ordered a fabric and it does not match the color of a previously ordered fabric. This is most likely because the dye bath does not match. It is impossible to make exactly the same color because of the temperature, how much paint and the like have an influence on the color. This can easily be prevented by first ordering a sample of the fabric.

You have the right to withdraw from the contract within 14 days without giving any reason. Excluded from the right of withdrawal is a consumer purchase that relates to the delivery of:

  • products manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice (meters) or decision of the consumer, or which are clearly intended for a specific person;
  • products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
  • products that by their nature are irrevocably mixed with other goods after delivery;

Or in general, it is not possible to return custom made items, but for example haberdashery per piece. If you want to return material, it is best to contact customer service. Then we can explain exactly what is possible in your situation.

That is very unfortunate. We try to prevent this as much as possible, but unfortunately it can happen. If so, it is best to contact our customer service with pictures of the package, packing slip and articles. This way we have all the necessary information to determine what exactly went wrong when processing your order.

Online account

To change the address of a current order, it is best to contact our customer service by sending an email. If you want to add an address because, for example, you want an extra delivery address, you can easily do this via:



Via this link you can easily add a VAT number (https://www.rijstextiles.com/en/account/address/add). Please note that the VAT registration address must match the invoice address. If you have already placed an order and would like your VAT number on the invoice, please contact customer service.



Once your order leaves our warehouse and is handed over to the courier service. You will receive an automatic shipping confirmation with invoice and a track & trace number. With this number you can track the package online.

(email)


(buttons in account)


The status of your order can best be found in your account online. Here it is explained with the order history which steps have been taken. This way you can easily see which steps we or you need to take to further process your order.


Other questions

We receive many questions about donations of fabrics. We currently do not donate to charities. Therefore, we kindly request you to refrain from such questions.

It is possible for companies to visit us. You can schedule an appointment for this via the website.

It is possible to contact us by email and telephone.

Rijs Textiles B.V.
Docklands 1
5026 SL Tilburg
The Netherlands

T. +31137370133
E: support @ rijstextiles.com

ING: 6945612
IBAN: NL86INGB0006945612
BIC: INGBNL2A
KvK: 63199629

ID-fiscale:
NL855134185B01 

Paypal: info @ rijstextiles . com

Frequently Asked Questions

Contact form
(08:30 - 17:00)
+31(0)137 370133
(NL - EN - DE)
+31(0)618718425
(08:30 - 17:00)